Rugs Direct Return Policy

Rugs direct is the nation s leading source for area rugs for over 20 years we ve dedicated ourselves to being the premier retailer of rugs across a range of styles from oriental rugs to contemporary rugs and indoor outdoor rugs by providing a vast yet curated assortment to consumers and trade professionals.

Rugs direct return policy.

What is your return policy. New rug not working out. If your item is eligible for a return we will send the return authorization to you once you initiate a return. If 30 days have gone by since your purchase unfortunately we can t offer you a refund or exchange.

It must also be in the original packaging. Your source for rugs online. From mid century modern and contemporary rugs to one of a kind traditional hand knotted rugs we ll have something to fit any style of decor. While we love to think every rug we ship out is the perfect one for every customer we know these things don t always work out.

The most common issues with rugs direct are around returns which are more complicated than expected by some customers. Returns our policy lasts 30 days. Rugs direct also ranks 40th among carpets sites. If it s not the right fit rugs direct offers a 30 day satisfaction guarantee.

If the item is damaged or appears defective see below. Yes all returns must have a valid return authorization number in order to be credited. We want you to feel happy with your purchase since it will be a part of your home. Rugs direct has a consumer rating of 1 5 stars from 43 reviews indicating that most consumers are generally dissatisfied with their purchases.

To be eligible for a return your item must be unused and in the same condition that you received it. Send it back for no charge within 30 days. The return authorization number will be sent to you once you initiate a valid return on a recently purchased order. You may return most items for a refund within 30 days of delivery.

Whether you return the goods yourself or use our collection service please affix a label showing the return address below together with your invoice number. Several types of goods are exempt from be. We are here 24 7 1 800 818 4097. If it turns out that your rug is less than what you expected don t worry you can send it back.